Last week, I had a welcome chat about understanding. The idea is that true understanding comes from various modes: Intuition, observation, and insight. The take away was we often prioritize one over the other two. The conclusion was quite revealing.
Leading strategic design initiatives for 25 years has revealed something unexpected: while we obsess over KPIs, the real drivers of success often hide in less obvious places. Here's what I've learned about finding and measuring these hidden levers that truly shape business performance.
Scrolling through a list of startups, I realized half could swap logos, and no one would notice. Playing it safe might keep you in the game, but it won't win it—especially when customers crave authenticity. Let’s explore how to escape the "me too" trap and create something truly memorable.
It’s surprising how often hidden business costs tie back to design oversight. Many execs treat design as optional, but brand missteps and product recalls show that skimping on integrated design leads to bigger issues down the line. Thoughtful design isn’t just “nice-to-have”... it’s essential.
Ideas are fragile. I’ve seen great concepts crumble due to team misalignment, market pressure, or complexity. In a world where innovation is key, ensuring your idea makes it from concept to market is one of the toughest tasks for leaders. Here’s how to protect an idea’s clarity through the journey.